👋 About This Policy
Reiyn Media ("we," "us," or "our") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, store, and protect information when you use our services, visit our website, or interact with us through any of our platforms.
By submitting our onboarding form, booking a call, or using any of our services, you agree to the practices described in this policy. If you have questions, please contact us at [email protected].
📋 What Information We Collect
We collect information you provide directly to us, including:
- First and last name
- Business name and address
- Business phone number and email address
- Preferred contact information for lead notifications
- Time zone and scheduling preferences
- Information shared during onboarding calls or consultations
We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages visited, through standard analytics tools.
⚙️ How We Use Your Information
We use the information we collect to:
- Set up and manage your lead management system, including your toll-free number, CRM pipeline, and automations
- Send you lead notifications, system alerts, and performance updates
- Configure and deliver automated text and email responses to your customers on your behalf
- Schedule and conduct onboarding and strategy calls
- Provide customer support and respond to your inquiries
- Improve our services and develop new features
- Comply with legal obligations
Important: We do not sell, rent, or trade your personal information to any third parties for marketing purposes. Ever.
📱 SMS & Text Message Communications
As part of our services, we set up automated text messaging systems on behalf of our clients. By agreeing to our services, you acknowledge and consent to the following:
Text Message Consent
By providing your phone number and checking the SMS consent box on our onboarding form, you consent to receive non-marketing and/or marketing text messages from Reiyn Media and/or the business you are engaging with. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.
We set up automated text messaging systems for our clients that may send messages to their customers. These systems are built in compliance with TCPA (Telephone Consumer Protection Act) and CASL (Canada's Anti-Spam Legislation) requirements.
- Customers of our clients may receive automated texts for lead follow-up, appointment reminders, and review requests
- All automated messages include opt-out instructions
- We honor all opt-out requests promptly
- We never send unsolicited marketing texts without prior consent
🔧 Third-Party Tools & Services
To deliver our services, we use the following trusted third-party platforms. Each has its own privacy policy governing how they handle data:
- GoHighLevel (GHL) — CRM, pipeline management, form collection, and automation platform. View their privacy policy
- Zapier — Workflow automation for connecting third-party CRMs. View their privacy policy
- Google — Google My Business review management and analytics. View their privacy policy
- Lead Connector — Mobile app for managing leads and communications
- AI Voice & Conversational Tools — Used to power our missed call voice agent and conversational AI features
We only share information with these platforms as necessary to deliver our services and never for any other purpose.
🗄️ Data Storage & Retention
Your information is stored securely within GoHighLevel's platform, which uses industry-standard encryption and security practices. We retain your data for as long as you are an active client plus a reasonable period thereafter for record-keeping purposes.
- Active client data is retained for the duration of our engagement
- After termination of services, data may be retained for up to 12 months unless you request deletion
- You may request deletion of your data at any time by contacting us
Note: Some data may be retained longer where required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.
⚖️ Your Rights & Choices
As a resident of Alberta, Canada, you have rights under PIPA (Personal Information Protection Act) including:
- Access — You have the right to request access to the personal information we hold about you
- Correction — You may request that we correct any inaccurate or incomplete information
- Withdrawal of consent — You may withdraw consent for us to use your information at any time, subject to legal or contractual restrictions
- Deletion — You may request that we delete your personal information, subject to certain exceptions
- Opt-out of SMS — Reply STOP to any text message to immediately opt out of all automated text communications
To exercise any of these rights, contact us at [email protected] and we will respond within 30 days.
🍪 Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our pages. These may include:
- Essential cookies required for the website to function
- Analytics cookies to understand traffic and usage patterns
You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.
🛡️ Children's Privacy
Our services are intended for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the effective date at the top of this page and notify active clients by email where appropriate.
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.